Returns for chargers and accessories

The policy

• 30 days. We accept returns within 30 days of delivery.
• Unused, in the original packaging. The item has to come back unused and in the packaging it arrived in.
• The buyer pays return shipping. You cover the cost of sending the item back to us.
• Installed chargers can't be returned. Once a charger has been installed, it is covered by the maker's warranty.

This page covers chargers, adapters and accessories ordered from our shop. It does not cover vehicles.

How to start a return

1. Tell us first. Call or text 574-339-5372, or email info@otonamo.com, with your name and the item you want to return.
2. Send it back. We confirm the return and tell you where to send it. Pack the item in its original packaging.
3. Get your refund. Once the item is back and we have checked that it is unused, we refund you to the payment method you used.

If a charger is already installed

An installed charger can't come back as a return. If something goes wrong with it, the maker's warranty applies. Call or text us and we will point you to the right place to make a claim.

Something arrived damaged or wrong?

Call or text 574-339-5372 as soon as you can and tell us what happened.